1. Returns and Refunds
We want you to love your purchase! If you are not satisfied with your purchase, we offer a 28-day return policy from the date of receipt.
Eligibility for Returns:
- Unwanted items must be unused, in their original condition, and in undamaged packaging.
- Proof of purchase is required.
- Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
- Faulty items are returned under warranty once agreed with us. Initiate the returns process in section 2 below to clarify the reason for your warranty claim and we will assess it accordingly.
2. How to Initiate a Return
To arrange a return, contact us at contact@beartown.shop with the following details:
- Order number
- Reason for return
- Photos (if applicable for faulty items)
Once approved we will provide you with a returns authorisation and shipping address.
3. Refund Process
- Once your return is received and inspected, we will process your refund within 5 working days.
- Refunds are issued to the original payment method.
- If your item is not in returnable condition, we reserve the right to decline the refund request.
- Bank processing times may take an additional 3–5 business days.
4. Faulty or Incorrect Items
If you receive a damaged, faulty, or incorrect product, please contact us within 48 hours of delivery. We will arrange for a replacement or a full refund as quickly as possible.
Thank you for shopping with Beartown Vibes! 🐻